Terms & Conditions for Vendors

Rimindie Legal Identity:
The Rimindie marketplace is operated by RIMOCC’ SAS, a simplified joint-stock company (Société par Actions Simplifiée) with a capital of 2,000 euros, registered at 25 cours Docteur Long, 69003 Lyon, France, under the registration number RCS Lyon 879 392 363 and VAT number FR07879392363

Welcome to the Rimindie Artisan Collective. By registering as a Vendor on our marketplace, you agree to abide by the following terms and conditions. These terms are designed to protect the integrity of your craft, the security of our customers, and the sustainability of the Rimindie mission.

The 85% Artisan Promise (Commissions) for all Vendors outside of France

Rimindie operates on a transparent, performance-based model. We only succeed when you do.

  • Commission Rate: Rimindie retains a flat 15% commission on the net product sale price.
  • All-Inclusive Fee: This 15% fee includes all payment processing fees (Stripe transaction fees), currency conversion costs, and platform maintenance fees. The artisan is not billed extra for credit card processing.
  • Artisan Share: You retain 85% of the net product sale price.
  • Shipping & Taxes: You receive 100% of the shipping fees collected. Commissions are calculated on the net product price only, excluding VAT/taxes.
  • No Fixed Costs: There are no listing fees, subscription costs, or hidden “maintenance” fees.

For France-based Vendors:

  • Application of VAT (France-to-France): In accordance with French tax regulations, the intermediary services provided by Rimindie are subject to the standard VAT rate of 20%.
  • Consequently, for any Vendor established in France, the total deduction at the time of transaction will be 18% of the net amount (consisting of the 15% service commission + 3% representing the 20% VAT on said commission).
    This VAT is recoverable by the Vendor through their standard VAT declarations.
    Non-VAT Registered Vendors in France (Auto-entrepreneurs under the “franchise en base”): In accordance with the VAT exemption scheme, the 20% VAT applied to Rimindie’s commission constitutes a non-recoverable final cost for the Vendor.

Global Payments via Stripe Connect

To facilitate worldwide sales and automated payouts, Rimindie utilizes Stripe Connect.

  • Account Requirement: All Vendors must create and maintain a Stripe Express/Custom account linked to the Rimindie platform.
  • Identity Verification (KYC): Vendors must provide all documentation required by Stripe to verify their identity and bank details according to local regulations (EU, USA, Japan, etc.).
  • Currency: While customers may pay in various currencies, payouts will be processed in Euros (EUR) to your linked bank account. Rimindie covers the conversion costs within the standard commission.

Shipping, Tracking & Payout Release

To ensure customer security and platform integrity, the following shipping protocol is mandatory:

  • Fulfillment: Vendors are responsible for the packaging, insurance, and timely dispatch of orders.
  • Tracking Requirement: Vendors must provide a valid tracking number or shipping confirmation link via the “Customer Note” field in the Vendor Dashboard.
  • Payout Trigger: Payouts are only triggered once an order is marked as “Completed” AND a valid tracking note has been added.
  • Liability: Rimindie reserves the right to delay the release of funds if tracking information is missing. In the event of a customer dispute (Item Not Received) where no tracking was provided, the Vendor is held 100% liable for the refund.

Taxes (OSS & IOSS Compliance)

Rimindie facilitates tax compliance for B2C sales to European Union customers:

  • EU-to-EU Sales (OSS): Rimindie utilizes the One-Stop Shop (OSS) to collect and remit VAT for sales where both the Vendor and Customer are within the EU.
    • For orders under €150, Rimindie collects VAT at checkout under our Import One-Stop Shop (IOSS) number.
    • Vendor Requirement: The Vendor must include the Rimindie IOSS number on the shipping manifest/customs declaration. Failure to do so may result in the customer being double-taxed at the border; the Vendor will be liable for any associated storage or double-taxation fees.
    • For orders over €150, VAT and duties are typically collected at the border from the customer (DDU/DAP), unless otherwise specified.
  • International-to-EU Sales (IOSS): For Vendors located outside the EU shipping to EU customers:
  • For orders under €150: Rimindie is the “Deemed Supplier” and collects VAT at checkout under our IOSS number.
  • Vendor Requirement: The Vendor must provide the Rimindie IOSS number electronically to their carrier (DHL, FedEx, etc.) and include it on the customs declaration.
    Important: To prevent fraud, the IOSS number must NOT be written physically on the outside of the parcel.
  • HS Codes: Vendors are strictly required to provide a valid HS Code (minimum 6 digits) for every product. Failure to provide an accurate HS code may cause the IOSS data to be rejected by customs, resulting in double-taxation for which the Vendor remains liable.
  • For orders over €150: VAT and duties are collected at the border from the customer (DAP – Delivered At Place). Rimindie does not collect tax at checkout for these transactions.
  • Customs Duties (2026 Update): Even for orders under €150 where VAT is prepaid via IOSS, the EU may now apply a nominal Customs Duty/Handling Fee.
    Unless the Vendor chooses to ship DDP (Delivered Duty Paid), these additional fees are the responsibility of the Customer.
  • Vendor Responsibility: Vendors are solely responsible for their own income tax declarations and corporate tax obligations in their home jurisdiction.

Quality & Authenticity Standards

Rimindie is a niche marketplace for Artisans.

  • Handmade/Boutique: All products must be handcrafted, boutique-grade, or niche percussion items. Mass-produced, third-party products are strictly prohibited and will result in immediate account termination.
  • Honesty: Descriptions and photography must be an accurate representation of the physical item the customer will receive.

Returns and The “Right of Withdrawal”

  • EU Law: Vendors shipping to customers in the European Union must honor the 14-day “Right of Withdrawal” unless the item is custom-made to unique specifications.
  • Refund Process: If a return is processed, the original commission and vendor share will be reversed.

Intellectual Property & Content

  • Image Rights: By uploading photos of their products, Vendors grant Rimindie a non-exclusive license to use those images for marketing and social media.
  • Prohibited Content: Rules against posting offensive material or infringing on other brands’ trademarks

By clicking “Register“ or “Apply,“ you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.